Returns Policy

1. Right of withdrawal: period and conditions

In accordance with Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users, and EU consumer rights regulations, you have a period of 14 calendar days from receipt of the product to withdraw from your purchase without needing to provide a reason.

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To exercise the right of withdrawal, the product must be in the same condition in which it was delivered: unused, with its original packaging and, as far as possible, with all accessories and documentation included.

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2. How to request a return

To request a product return, follow these steps:

1. To be completed indicating the order number and the reason for the return”, or “Fill out the return form available at [link]”, or “Contact us through the customer panel in My Account”]
2. You will receive a confirmation with instructions for returning the product, including the address to send it to.
3. Package the product securely, if possible in its original packaging, including all accessories received.
4. Send the package to the address indicated To be completed.

3. Return shipping costs

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• Option A: “Return shipping costs are borne by the customer, unless the product is defective or does not match what was ordered, in which case Hogarlab covers the full cost of the return shipment.”
• Option B: “Hogarlab covers return shipping costs in all cases within the stated withdrawal period.”

4. Refund period and method

Once the returned product has been received and verified, Hogarlab will refund the amount paid (including, where applicable, the original shipping costs as required by consumer regulations) within a maximum of 14 calendar days from receipt of the return, using the same payment method used by the customer for the original purchase, unless the customer has expressly requested otherwise.

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5. Exceptions to the right of withdrawal

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• The supply of sealed goods which are not suitable for return due to health or hygiene reasons and which were unsealed after delivery.
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6. Exchanges and warranty process

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Last updated: To be completed: publication date. This document is a template generated to fit Hogarlab’s activity and does not replace review by a professional qualified in this area of law before publication. It is especially important that the process described exactly matches the one the store applies in practice, since this document creates contractual expectations that customers can enforce.